Ramp Resource Management - RRM

We deliver one-day bespoke RRM workshops and 4-day RRM Instructor Programmes. All successful candidates will receive a certificate of attendance.

Ramp Resource Management (RRM) training is team-related training to make effective use of all available resources – people, equipment and information – to optimise personal and flight safety, and the efficiency of the aircraft turnaround.

RRM can be seen as a subpart of the general human factors-domain. RRM extends the CRM/TRM/MHF principles (UK CAA/EASA Mandatory training for Aircrew/ATC/Engineering) principles to the ground handling environment and these principles provide the contents for the RRM training syllabus. RRM training addresses larger teams, similar as Team Resource Management (TRM) training provided to air traffic controllers in the Air Traffic Management domain, Oil, Gas, Electricity and Healthcare personnel.

The RRM training syllabus aims to provide best practices in conducting team-related training to improve safety, communication, effectiveness and efficiency in aircraft ground handling

The RRM training syllabus has been developed for airports and Ground Service Providers (GSP), primarily to be used in training for ramp personnel and aircraft dispatch teams involved in aircraft handling, including supervisors. After initial implementation of RRM training, the target group may be extended to include planners, managers, etc. in order to increase their awareness of the influence of their decisions on the actual aircraft handling during the turnaround.

The recently published UK CAA Human Factors (HF) strategy states:

Vision – HF understanding is visibly demonstrated through appropriate attitudes and behaviours which result in a reduction of human error in the system.

If progress is to be made in continuing to develop and progress the CAA HF strategy the message must be that CRM (in whatever context dependent forms; TRM, RRM, etc.) should be established and that in future any ground service contracts issued should stipulate elements of HF/CRM training at appropriate levels. Our aim is to see everyone within aviation receive appropriate HF training according to their role.

UK CAA 2014 - A Strategy for Human Factors in Civil Aviation


The purpose of RRM training is to:

  • Decrease the number of incidents of aircraft/equipment damage and personal injuries
  • Increase awareness and recognition of human factors and their effect on the aircraft turnaround
  • Improve safety barriers against human error
  • Decrease operational disruptions
  • Increase efficiency
  • Increase individuals’ awareness of being part of a larger and more efficient team

The ultimate goal of RRM is to prevent accidents through reduction of errors during the aircraft turnaround process and management of the effects of errors that still occur.

Please watch the below video to give an overview of how important Ground Personnel are to the safe and efficient running of an airport. Imagine how many potentially dangerous situations occur within this short clip, opportunities for human error, accidents, injuries and near misses over a 24 hour period. Within the aircrew domain, it's cited that over 70% of accidents are attributed to human error... with ground incidents/accidents costing our industry close to £4.5b per year.

We would suggest that there are more opportunities for human error during these ground phases of the operation than when the aircraft pushes back, taxi's, takes-off and flies to its next destination. However, unlike pilots, cabin crew and air traffic controllers...how much time do handling providers invest in human factors training compared to aircrew, engineers and air traffic controllers?

Ramp personnel and ground staff are an integral part of flight safety for the millions of passengers who board an aircraft every minute, every hour, every day....365 days a year. Why not close the loop in the safety chain and invest in 4-8 hours of training for your ground personnel?

Our courses can be designed on a bespoke basis for your staff. We suggest an introductory course of 4 hours as recommended by the UK CAA/EASA/NLR. Our interactive courses are designed to involve your staff in discussions on best practice, human factors and identifying threats within their roles and errors that can be made, looking at 'real world' case studies of accidents/incidents - we then provide tools to allow them to remain vigilant, safe and more so, feel part of the overall team that allows airline passengers to travel, using the safest form of transportation, looked after by safety 'professionals'.

Alternatively, if you wish to take your training internally, why not invest in our 4-day Instructor Programme which includes:

  • Full Instructor manual and hard copy handouts, plus copyright to use for internal training.
  • Course handouts, resource material, case studies, videos, PowerPoint and Regulatory documents via a pen drive for each delegate.
  • Course certificate on successful completion for all attendees.

Aviation is one continuous team... let's train that way.

Please contact us for more information on how we can reduce your incident/accident statistics.

Video - courtesy of LHRHeathrow:

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Photography courtesy of Alan Grubelić and Jan Jasinski