MHF Maintenance Human Factors

The role of Maintenance Human Factors training is to enhance the collective defences that capture and avoid engineering staff and maintenance system errors. As a result safety, efficiency and productivity is enhanced.

UK CAA CAP 716 references the following:

An organisation can minimise its vulnerability to human error and reduce its risks by implementing human factors best practice described within the document. This will help enable the Part-145 Accountable Manager to meet his responsibilities as signatory to the Maintenance Organisation Exposition, which includes the company safety and quality policy, and to make sure that the company policies, processes and procedures, and their implementation, are effective in addressing the potentially high risk area of human factors.

The objectives of Human Factors training, within a human factors and error management programme, should be to: improve safety, decrease organisational exposure to risk, reduce errors and capture errors.

The aim of human factors training should be to help achieve these objectives by means of: imparting knowledge on human factors and safety, and details of how the company human factors programme works, developing skills (where appropriate), influencing people’s attitudes and influencing behaviour.

Who Should Receive Human Factors Training?

UK CAA CAP 716 states: AMC-145.A.30(e)6 lists the personnel for whom human factors training is applicable:

This should include, as a minimum:

• Post-holders, managers, supervisors
• Certifying staff, technicians, and mechanics
• Technical support personnel such as planners, engineers, technical records staff
• Quality control/assurance staff
• Specialised services staff
• Human factors staff/ Human factors trainers
• Store department staff, Purchasing dept. staff
• Ground equipment operators
• Contract staff in the above categories

To this list should be added:

• Human factors programme managers
• The person doing the Training Needs Analysis (TNA)
• Competence assessors
• Accident/ incident investigation personnel
• Technical trainers (where relevant)
• Health and Safety staff;
• Human resources personnel

Our Initial and bi-annual Refresher courses use case studies and events tailored to your operation, and focuses on the benefits of working effectively in a complex multidisciplinary aircraft environment. We believe in getting it right first time and every time!

The training fulfils the requirements of EASA Part 145 regulation and syllabus, UK CAA CAP 716, and exceeds worldwide standards.

Our Initial MHF training programme duration is 2 days. The bi-annual Refresher programmes are 1 day in duration, depending on the nature of your organisation and staff specific requirements.

We work together with your Maintenance Error Management and Safety Management systems. Our instructors have a deep grounding in live operations evolving a Just Culture.

Whether you are involved with the operation, maintenance or management of aircraft the goal of this training is to optimise safety, performance and capacity.

Our MHF training programmes can be delivered throughout the UK or alternatively, to provide a more cost-effective option for our overseas clients, our Facilitators can travel anywhere in the world and provide the same level of quality at your training venue.